Shipping & Return Policy

• Please inspect your order carefully upon arrival and let us know within 7 days if any significant damage occurred in transit. Please provide images of the damages and email us at dartbougie@artbougie.com 

• We strive to make our customer experience smooth and delightful, from the moment you place your order until you unbox your Harlem Candle Co purchase. If it were possible to personally deliver each order to our customers we would do so. Once the package leaves our hands we unfortunately have little control over how the carrier cares for it on its way to you. We also offer ROUTE insurance (see info below) to make claims even smoother.                                                                                                                                             

• We are seeing an uptick in UPS and USPS carriers scanning in packages before they actually arrive at your door.  Please allow 5 business days before contacting us, or ROUTE, for a replacement to be sent.

• In some instances, packages remain in “pre-shipment” for the term of its journey to you. This means the item may arrive at your door while tracking on the USPS interface is still pending. We have spoken to USPS staff personally and have been told, in the interest of moving packages along faster, some facilities forego scanning.

How can we personally assist with delayed shipments? 

• We are not able to view any more tracking information beyond what USPS & UPS communicate on their tracking interface. UPS has been more diligent in communicating when an item is delayed which we are grateful for.
• If you are concerned that your package may be lost, please email  dartbougie@artbougie.com  to troubleshoot. We will do our best to try to help you.

• Orders will ship via UPS and USPS will be the carrier to deliver your package. 
• Please double-check that your shipping information is correct at checkout. At this time, we are limited in our ability to make changes to an order once it has been placed.
• Once shipped, an order's tracking information is outside of our control, and as much as we'd like to be there, final delivery is out of our hands. We cannot replace missing or stolen packages. 
• You should receive a shipping notification with tracking information once your order leaves our fulfillment center. 

• We will collect and remit sales tax for states as required by law. We do not impose sales tax on orders shipped to states that we do not have a nexus. 

INTERNATIONAL SHIPPING

You will be asked to choose your method of shipment upon checkout and pay the duties & fees for a seamless delivery.  Our International Standard shipments are picked up from our fulfillment center every Thursday.  If your order is Expedited, it will ship 24 hours after your order is placed. Tracking will be emailed to you once your order leaves our fulfillment center.

RETURNS + EXCHANGES

At D'art Bougie all of our products are carefully inspected before they are shipped. Due to the nature of our products, used candles cannot be returned or refunded. You may return your unused product within 14 days of purchase. The buyer is responsible for shipping cost on all return items.  We do not accept exchanges at this time.